Cancel Membership

How to Cancel Your Norwella VIP Club Membership

Last updated: 13 May 2026

Cancelling is as easy as joining. Here's how.

Two ways to cancel

Option 1 — Online in 1 click (fastest)

  1. Log in to your account at norwella.com/account
  2. Click "Membership" in the menu
  3. Click "Cancel Membership"
  4. Confirm — done.

You'll receive a confirmation email immediately.

Option 2 — Email

Send an email to support@norwella.com from the email address on your account, with the subject "Cancel Membership".

We'll confirm within 24 hours, Monday to Friday.

That's it. No phone call. No chat. No questionnaire. No "are you sure?" loop.

Want to pause instead?

If you're not ready to cancel completely, you can pause your membership. When paused:

  • You're not charged
  • Your benefits are temporarily suspended
  • You can resume anytime in your portal

Pause for up to 3 months at a time. Resume whenever you're ready.

To pause: log in → Membership → "Pause" → choose duration → done.

When does cancellation take effect?

Cancellation takes effect at the end of your current billing cycle.

That means:

  • You keep all member benefits (free shipping, 20% discount, early access) until the end of the cycle you've already paid for.
  • There are no further charges after the cycle ends.
  • We do not issue prorated refunds for partial months.

You'll see the exact end date in your cancellation confirmation email and in your account portal.

What if I cancel during my trial?

If you cancel during the 21-day free trial:

  • You are not charged anything.
  • Your access ends immediately on cancellation.
  • Your account remains — you can re-enrol later if you want.

Can I cancel within 14 days of enrollment and get a refund?

Yes. Under the UK Consumer Contracts Regulations 2013, you have a 14-day right of withdrawal from the date of enrollment. If you cancel within 14 days and you were charged a membership fee:

  • Email support@norwella.com with the subject "Cancel under CCR 2013" within 14 days of enrollment
  • We refund the membership fee in full within 14 days of receiving your request

This right is in addition to your ability to cancel at any time under our general cancellation terms.

Reactivating

You can come back any time. Log into your account, click "Reactivate Membership", and your benefits resume immediately. Your billing cycle restarts on the day you reactivate.

What if I have unused credits or benefits?

The Norwella VIP Club does not currently include monthly credits. If we introduce a credit benefit later, terms for cancellation will be updated and announced 30 days in advance.

If you have ongoing benefits (like access to a current member-only drop), you keep them until the end of the cycle you've already paid for.

Failed payment vs cancellation

These are different:

  • You cancel: intentional, you control the date. Benefits continue until end of cycle.
  • Failed payment: card declined or expired. We retry 3 times in 7 days, then place your membership in a lapsed state. You can reactivate by updating your payment method.

A lapsed membership is not the same as cancellation. If your payment failed because you wanted to stop, please cancel actively via the portal or email so we know.

Questions about cancellation?

Email: support@norwella.com

Subject: "Question about cancellation — [your account email]"

Response time: within 24 hours, Monday to Friday 9am–5pm GMT.

We make it easy to leave because we want you to come back. No traps, no friction, no scripts.